Frequently asked questions
In every case, the income is sent to the bank account indicated by the owner.
Each month we prepare a detailed settlement including all items, which we send to our clients by email.
The system is fully transparent, as all income and bookings are traceable from communication to reviews. The owner never loses physical access, so the property can also be personally checked from time to time.
Entry is provided via a key safe or an insured smart lock. In addition, every guest receives an access link where all essential information is available for their apartment , along with a detailed video guide. This ensures a smooth and easy arrival.
On request we provide special amenities (such as wine or coffee capsules, as well as private airport transfers). These all enhance the guest experience and contribute to higher ratings.
If a guest causes damage, we submit the claim to the relevant authority, which, in justified cases, deducts the amount directly from the guest’s account.
The compensation for the covered damages goes to YOU, while WE take care of the repairs.
At present, our compensation rate for damages is 100%.
Of course, but prior arrangement is required to check whether there is already a booking for the given date.